jilimacao Complete Terms and Conditions

1. General Terms

jilimacao is an online gaming and betting platform that provides digital entertainment services for players in Bangladesh. These Terms form a legal agreement between jilimacao and the user.

1.1 Scope of Application

These Terms apply equally to our website, mobile version, and all associated services. By accessing, browsing, registering, or playing any game on the platform, the user voluntarily accepts these Terms.

1.2 Language and Interpretation

The original version of this document is prepared in Bengali. In the event of any dispute, the Bengali version shall be considered final. jilimacao has the exclusive right to interpret any ambiguous provisions of these Terms.

2. Eligibility and Registration

2.1 Age Requirement

Users must be at least 21 (twenty-one) years of age to open an account on the jilimacao platform and to participate in any gaming or betting activity. This service is open only to those aged 21 or above. Any attempt by a minor to open an account will be immediately rejected.

2.2 Identity Verification (KYC)

After registration, jilimacao may at any time request authentic documents to verify a user's identity. Required documents may include:

• National Identity Card (NID) or a copy of passport
• A recent utility bill or proof of address
• Proof of ownership of the payment method

Deposits and withdrawals on the account may be restricted until the verification process is complete.

2.3 Single Account Policy

Each individual may operate only one account. Attempting to register multiple accounts from the same person, household, address, or device will be considered a violation of the Terms, and all associated accounts may be closed.

3. Account Management

3.1 Registration Information

All information provided at the time of registration must be accurate, complete, and up to date. Providing false information may result in permanent account closure and forfeiture of the associated balance.

3.2 Password and Security

It is the user's responsibility to keep account passwords and login details completely confidential. Passwords should not be shared with anyone. If you suspect any unauthorized access to your account, notify our support team immediately. All transactions carried out on the account until you inform us will be considered valid.

3.3 Account Lock and Closure

Users may apply to close their account at any time. The existing balance may be withdrawn in accordance with the rules before the account is closed. A facility for setting self-imposed limits for responsible gaming is also available.

4. Deposits and Withdrawals

4.1 Supported Payment Methods

jilimacao currently supports the following payment methods: bKash, Nagad, Rocket, and bank transfer. Users must use a payment account registered in their own name — transactions from third-party accounts are not accepted.

4.2 Minimum Amounts

4.3 Withdrawal Timeframe

Approved withdrawals are generally processed within 5 to 30 minutes. Additional time may be required for verified or large-amount cases. Users must complete any active bonus wagering requirements before making a withdrawal.

4.4 Transaction Accuracy

It is the user's responsibility to provide the correct amount and account details for deposits or withdrawals. jilimacao will not be held responsible for any loss resulting from incorrect information. If any issue arises with a transaction, immediate assistance is available through 24/7 live chat.

5. Bonuses and Promotions

5.1 Welcome Bonus

New users can receive a 120% welcome bonus on their first deposit of up to ৳5,000. For example: a deposit of ৳1,000 gives a bonus of ৳1,200, bringing the total balance to ৳2,200. Or a deposit of ৳10,000 gives a bonus of ৳5,000, bringing the total balance to ৳15,000.

5.2 Bonus Wagering

The wagering requirement for the welcome bonus is 20 times. This means that after wagering 20 times the bonus amount, the earnings from the bonus become withdrawable.

5.3 Bonus Policy

• Bonuses are activated only after a real money deposit.
• Taking advantage of bonuses through multiple accounts is strictly prohibited.
• There may be restrictions on using bonuses in certain games or betting categories.
• jilimacao reserves the right to change promotional offers.
• If bonus abuse is suspected, the account will be brought under investigation.

5.4 VIP Program

The jilimacao VIP program has five tiers: Bronze, Silver, Gold, Platinum, and Diamond. Weekly cashback benefits are provided at each tier — up to 0.3% at Bronze, 0.6% at Silver, 0.9% at Gold, 1.2% at Platinum, and 1.5% at Diamond. Advancement to a higher tier depends on activity and participation on the platform.

6. Betting and Gaming Rules

6.1 Betting Guidelines

Each game or betting category has its own rules, which are displayed at the time the game launches. Users are advised to read the relevant rules carefully before participating.

6.2 Technical Errors

In the event of a disconnection or technical error during a game, transactions will be determined based on system logs. jilimacao reserves the right to cancel or correct any transaction where odds, payouts, or bonuses are clearly displayed in error.

6.3 Live Betting

Live betting on cricket, tennis, and other sports relies on real-time data. jilimacao will not be held responsible if any bet is cancelled due to internet delays or data feed issues.

7. Prohibited Activities

The following activities are strictly prohibited and may result in account closure and forfeiture of balance:

• Money laundering or illegal fund flows
• Fraudulent betting strategies or collusion
• Earning bonuses through multiple accounts
• Use of automated software or bots
• Exploiting system vulnerabilities
• Operating an account under a false identity
• Using third-party payment accounts
• Operating an account on behalf of a minor

8. Privacy and Data Storage

Details about the collection, use, and storage of users' personal data are described in our Privacy Policy. The Privacy Policy also applies as part of these Terms.

8.1 SSL Protection

Our platform uses SSL encryption technology to keep all data and transactions secure. Users' financial information is never sold or shared with third parties.

8.2 Cookies and Tracking

We use cookies and analytics data to improve the quality of the platform's services. By using the platform, you consent to this data collection.

9. Limitation of Liability

jilimacao always works to ensure uninterrupted service, however liability is limited in the following cases:

• Technical errors or failures by third parties
• Loss due to internet connection disruption
• Natural disasters or unforeseen circumstances
• Content or activities on third-party sites
• Loss resulting from a user's own incorrect transactions

jilimacao's maximum liability in any case shall not exceed the amount deposited in the user's account.

10. Account Suspension and Termination

10.1 Grounds for Suspension

jilimacao reserves the right to suspend or terminate an account without prior notice in the following circumstances:

• Violation of any clause of these Terms
• Suspected fraudulent activity or money laundering
• Providing false registration information
• Failure or refusal to complete KYC verification
• Instructions from legal or regulatory authorities

10.2 Balance Refund

In the event of account termination for legitimate reasons, the verified balance will be returned to the user. In the event of termination due to a breach of Terms, earned bonuses and associated amounts may be forfeited.

11. Dispute Resolution

If you have any dispute or complaint, please contact us first through our 24/7 live chat or email. Our support team is ready to resolve all issues in Bengali.

11.1 Complaint Process

After a formal complaint is submitted, jilimacao will provide an initial response within 7 business days. Additional time may be required for complex matters. The right to issue a final decision on any dispute rests with jilimacao's management.

11.2 Applicable Law

The applicable law and jurisdiction for the interpretation and enforcement of these Terms will be determined in accordance with the guidance of our licensing authority.

12. Changes and Updates to Terms

jilimacao reserves the right to change, amend, or update these Terms at any time. For significant changes, users will be notified via their registered email or through a notification on the platform.

If a user continues to use the platform after any changes, they will automatically be considered to have accepted the new Terms. It is therefore advised to visit this page regularly.

12.1 Contact Information

If you have any questions or comments about these terms, please contact our support team:

• Live Chat: Available 24/7 in Bengali
• Email: [email protected]